6.11.2025
Smart Hotel Manager has officially launched its flagship Mobile-First Emergency preparation platform, a solution that was re-defined for the global hotels. Smart Hotel Manager was developed in close cooperation with industry leaders and shaped by Vanessa Osbourne by the experienced security engineer and CEO and promotes hotel teams to react quickly and safely to emergencies.
After years, Vanessa Osbourne entered the world of hospitality with fresh eyes into the world of hospitality and undertook to cope with an urgent but often overlooked professional gap in the world of hospitality. “It is time that hotels go beyond outdated paper manuals and static protocols. Smart Hotel Manager ensures that every employee from Night Auditor to GM is equipped directly on his smartphones with immediate, real estate -specific digital guidelines,” says Osbourne.
Driven by a warm mission, Osbourne uses a wealth of real experiences in risk operations and navigating navigating security challenges. Osbourne has saved millions of and protected life under pressure and brings the same strict and empathy into hospitality. “I have planned to create an intelligent hotel manager after seeing how avoidable disasters can simply destroy a property because hotels normally lack the tools that are necessary to react quickly – and effectively – to crisis scenarios,” she notes. “Our platform operates emergency plans to give hotel teams the clarity and trust in order to act decisively when it is most important.”
Smart Hotel Manager Offers a digitized OSHA-compliant security ecosystem with GPS-capable asset management, audio-oriented training for over 20 emergency scenarios and immediate crisis communication. The platform simplifies compliance, shortens onboarding, documentation for examiners and lowers the insurance premiums. In addition, a culture of proactive security and surgical excellence should promote.
For the hospitality industry, real security requires more than just ticking boxes for compliance. It requires a fundamental cultural change that integrates proactive security management as an essential element of the satisfaction of guest and brands. By embedding security in the hearts of daily business, hoteliers can turn a strong competitive advantage as a liability and increase both the service standards and organizational resistance via hotels of any size and segment.